SEV-2

Payment Service

Elevated Latency

payment-service

InvestigatingStarted 11:18

Scripted investigation is on the checkout-api SEV-1.

0.4%Errors

380msp95

8.2k/minreq/min

6%Impact

Metrics

error_rate

Current error rate 0.4%. Peak 0.5%.

p95_latency

Current p95 383ms. Peak 413ms.

request_rate

Current request rate 8.4k/min. Peak 8.4k/min.

showing 12 of 12

Time	Duration	Status
14:29:10	201ms	OK
14:07:32	217ms	OK
13:58:13	266ms	OK
13:47:04	203ms	OK
13:12:36	200ms	OK
12:52:51	248ms	OK
12:47:47	265ms	OK
12:45:29	225ms	OK
12:43:18	201ms	OK
12:19:09	197ms	OK
12:11:10	243ms	OK
12:00:30	213ms	OK

Select a trace to open the waterfall.

showing 12 of 12

14:29:10.368INFO
POST /authorize ok duration=201ms
payment-service · · 66083135a571
14:07:32.899INFO
POST /authorize ok duration=217ms
payment-service · · 7e7cb17f7943
13:58:13.554INFO
POST /authorize ok duration=266ms
payment-service · · 09fd36c8e8f8
13:47:04.728INFO
POST /authorize ok duration=203ms
payment-service · · a49b155ebb10
13:12:36.939INFO
POST /authorize ok duration=200ms
payment-service · · 89f6f1e926a2
12:52:51.004INFO
POST /authorize ok duration=248ms
payment-service · · 2bd794faec19
12:47:47.216INFO
POST /authorize ok duration=265ms
payment-service · · 980d44f88235
12:45:29.186INFO
POST /authorize ok duration=225ms
payment-service · · 47bcf7df2c8f
12:43:18.380INFO
POST /authorize ok duration=201ms
payment-service · · 0df90104b7af
12:19:09.292INFO
POST /authorize ok duration=197ms
payment-service · · bbf60663cc13
12:11:10.317INFO
POST /authorize ok duration=243ms
payment-service · · d023454c27e5
12:00:30.094INFO
POST /authorize ok duration=213ms
payment-service · · f444cb86b783

Version	Time	Commit	Change
v1.18	yesterday 12:10	438268	Issuer timeout budget 800ms
v1.17	3d ago 08:55	24355d	Idempotency key on capture
v1.16	5d ago 15:27	cb4ce0	Visa 3DS retry policy
v1.15	10d ago 09:02	866443	Dead-letter queue for webhooks

frontenderr 0.2% · p95 90ms

Healthy

checkout-apierr 18.4% · p95 2.8s

Critical

payment-serviceerr 0.4% · p95 380ms

Degraded

inventory-serviceerr 0.9% · p95 160ms

Degraded

user-serviceerr 0.1% · p95 70ms

Healthy

checkout-dbdependency of checkout-api

Healthy

frontend depends on checkout-api, which calls payment-service, inventory-service, and user-service. Database is shown as a checkout-api dependency.